In a groundbreaking move to combat gender-based violence (GBV) and provide essential support to survivors of Sexual and Gender-Based Violence, the Ministry of Gender, Children and Social Protection (MoGCSP), with support from the World Bank, has officially unveiled the National GBV 116 Call Center. The new facility, launched at the EJS Ministerial Complex, represents a major step forward in ensuring swift and effective responses to cases of GBV across the country.
The National GBV 116 Call Center, a toll-free hotline, is designed to provide survivors of GBV with immediate access to counseling, referrals, support services and reporting abuse against women and girls. Operated by trained personnel, the center aims to bridge the gap between survivors and the necessary resources, ensuring confidentiality, empathy, and timely intervention.
Speaking at the unveiling ceremony, Mrs. Gbeme Horace-Kollie, Minister of Gender, Children and Social Protection, emphasized the transformative potential of the call center in addressing Liberia’s GBV challenges.
“Today marks a milestone in our fight against gender-based violence. The launch of the National GBV 116 Call Center is a testament to our unwavering commitment to protecting the rights and dignity of all Liberians, especially women and girls who are disproportionately affected by violence. This center is more than a hotline; it is a lifeline for survivors who need support, guidance, and justice.”
World Bank’s Executive praised the partnership with the Ministry and underscored the importance of investing in mechanisms that strengthen national responses to GBV.
“The World Bank is proud to support this initiative, which aligns with our global commitment to fostering safe and inclusive societies. The 116 Call Center is a practical tool to ensure survivors are heard, supported, and empowered to rebuild their lives.”
The call center is equipped to handle reports in real-time, directing cases to law enforcement, health facilities, and social services, while also maintaining a database for monitoring and evaluation purposes. The data collected will help inform policies and strategies to further address GBV in Liberia.
In addition to the technical infrastructure, the Ministry has trained a dedicated team of responders, including social workers, counselors, and case managers, who are equipped to provide trauma-informed care. The initiative also includes nationwide awareness campaigns to ensure communities are aware of the 116 hotline and its purpose.
The unveiling ceremony brought together government officials, development partners, civil society organizations, and community leaders, all united in their commitment to eradicating GBV in Liberia.
